Free Worldwide Shipping

We offer free worldwide shipping on all orders.

Order Processing

Most orders are processed and shipped within 1-3 business days after payment is confirmed, excluding custom-made items, pre-order items, holidays, or special circumstances.

Once your order has been shipped, a tracking number will be sent to you by email so you can follow the delivery progress.

Estimated Delivery Time

The estimated delivery time is usually around 15 business days, depending on the destination country or region.

Please note that actual delivery times may vary due to customs procedures, flight schedules, local courier handling, weather conditions, holidays, or other factors beyond our control.

Shipping Address

Please make sure your shipping address is accurate, complete, and written in the correct format before placing your order.

If a package is returned, delayed, destroyed, or cannot be delivered because of an incorrect address, failed customs clearance, refusal by the recipient, or failure to collect the package, any resulting loss will be the responsibility of the buyer.

Customs, Duties & Import Taxes

Orders shipped to certain countries may be subject to customs duties, import taxes, VAT, or other fees required by local regulations.

These charges are not included in the product price and are the responsibility of the buyer. Customs policies vary from country to country, so if you are unsure, we recommend checking with your local customs office before placing an order.

Damaged Packages

Each zisha piece is carefully checked and securely packed before shipment. Because purple clay teapots and ornaments are fragile handmade works, we take packaging very seriously.

If your package arrives damaged, please contact us as soon as possible and provide clear photos of:

• The outer packaging
• The inner protective materials
• The damaged item
• The shipping label

After confirming the issue, we will offer a full refund or arrange a replacement shipment when possible.

Delays, Exceptions & Lost Packages

If your shipment is delayed, shows abnormal tracking updates, or appears to be lost, please contact our customer support team promptly.

We will help communicate with the logistics carrier and make every reasonable effort to resolve the issue. While some delays may be caused by customs or local delivery services, we will do our best to support you throughout the process.

Handmade Items Notice

Many of our works are handmade or individually selected. Slight variations in color, surface texture, shape, size, or handmade details may naturally occur.

These are not defects, but part of the character of handmade zisha work.

Before You Order

If you have any questions about shipping, customs, product details, care, or whether a piece is suitable for your needs, please contact us before placing your order.

We are happy to help you choose with confidence.

After-Sale Support

Our service does not end after shipping.

If you have questions about using, caring for, or selecting zisha teapots and ornaments, you are welcome to contact us at any time.